Zahlung und Lieferung

General terms and conditions of HANÜ Holzmanufaktur GmbH. owner Ali Hawila, Julian Nüs Heesstraße 314a, 57223 Kreuztal / Germany


These general terms and conditions apply exclusively to the business relationship between HANÜ Holzmanufaktur GmbH, Heesstraße 314a, 57223 Kreuztal / Germany and the customer.

§ 2 Conclusion of a contract

The presentations of the goods in our internet shop represent non-binding requests to the customer to order goods. Therefore, the customer’s order from HANÜ Holzmanufaktur GmbH is an offer to us to conclude a purchase contract. We will confirm that we have received your order by sending an email to the email address you provided. In this e-mail, the ordered goods, their individual and total costs, any packaging and transport costs incurred, the total amount of the order and the cancellation policy are specified. This e-mail expressly does not represent an acceptance of the previous offer made by the customer to conclude a purchase contract. All offers from HANÜ Holzmanufaktur are non-binding. The purchase contract is only concluded with the dispatch of an express order confirmation or the delivery of the goods. If the deadline expires without result, the offer is deemed to have been rejected.

The text of the contract will be saved by us and the order data and our terms and conditions will be sent to you by email. You can also view the terms and conditions on our website at any time. For security reasons, your order details are no longer accessible via the Internet.

For shopping at we require a minimum age of 18 years. If the customer is misled about his age, HANÜ Holzmanufaktur GmbH expressly reserves the right to take legal action.

§ 3 orders

You can order from us:

in the online shop,,,

personally at the address:

HANÜ Holzmanufaktur GmbH

Heesstrasse 314a

D-57223 Kreuztal

by phone: +49 (0) 2732 8894021

We always need the following information to order:

your name

Your full address

the article number possibly with the extras and / or options

The exact number of pieces

Optionally, you can store your telephone number for any queries.

In the online shop, before sending the order, the customer has the opportunity to check the accuracy of the content, especially the price and quantity, and correct it if necessary. After sending the order to our web server, the order is considered binding and will be processed immediately.

The order takes place in the following steps:

Selection of the desired goods

Confirmation by clicking the “Order” button

Checking the information in the shopping cart

Actuation by clicking the button »checkout«

Log in to the online shop after registering and entering your login data (email address and password).
Re-examination or correction of the respective entered data.
Binding dispatch of the order.

§ 4 prices, payment and minimum order value

The prices for the goods offered include the statutory sales tax. Any additional shipping costs depend on the quantity of goods ordered and the type of shipping and are clearly communicated before the order is placed. The prices at the time of the order apply as shown on the website.

You can pay by cash on delivery, PayPal, bank transfer or cash (only for pick-up). The minimum order value (price of goods excluding shipping costs) is € 20.00. Deliveries abroad are only made against payment in advance. If you choose to pay in advance, we will give you our bank details in the confirmation e-mail and we will deliver the goods after full payment has been received. If you choose the PayPal payment method, you will be sent to our processor PayPal (Europe) S.a.r.l. et Cie, S.C.A. forwarded.

§ 5 delivery

The dispatch takes place with the Deutsche Post AG / DHL.

In the case of cash on delivery, there is a cash on delivery fee of EUR 7.00, which DHL charges directly upon delivery.

If the customer wants a delivery address that differs from the billing address, he should indicate this when placing the order. The customer is asked to check as soon as possible upon receipt of the goods whether the packages are undamaged and whether the correct products have been delivered in the correct number, in the event of incorrect deliveries or damage to have these acknowledged by the deliverer and then contact HANÜ Holzmanufaktur GmbH. The statutory warranty rights to which the customer is entitled are not affected by this.

The delivery takes place within Germany at the latest within four weeks (Mon-Fri excluding public holidays) after the conclusion of the contract (with cash on delivery).

Delivery costs

From an order value of 100 EUR, delivery within Germany is free.

DHL insured parcel within Germany flat rate per order 7.50 EUR including VAT.

DHL registered mail within DE up to an order value of 40 EUR: 3.00 EUR including VAT.

Cash on delivery within DE under 250 EUR order value: EUR 12.00

DHL insured postal package within Europe: EUR 20.00

DHL insured parcel to Canada: EUR 25.00

DHL insured parcel to the USA: EUR 35.00

DHL insured parcel – to all other countries: EUR 40.00

§ 6 right of withdrawal

Right of withdrawal

The consumer – that is every natural person who concludes a legal transaction for a purpose that can neither be attributed to their commercial nor their independent professional activity – has a right of withdrawal.

The right of revocation does not apply to distance contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the consumer’s personal needs. The right of withdrawal therefore does not apply to our precious wood pipes, the Spiritpipes.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (HANÜ Holzmanufaktur GmbH, Ali Hawila, Hesstraße 314a, 57223 Kreuztal / Tel: +49 (0) 176 816 512 85 or +49 (0) 2732 8894021 E-Mail: revocation | at | calumetpipe .de) by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the interactive cancellation form stored on our website or the cancellation form (PDF) that can be downloaded as a PDF document or another clear declaration. In order to meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.

The contractual right of withdrawal does not apply to foreign customers.

If you are an entrepreneur within the meaning of Section 14 of the German Civil Code (BGB) and are acting in your commercial or self-employed activity when concluding the contract, you do not have the right of withdrawal.

Consequences of cancellation

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the cost of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the consumer’s personal needs;

§ 7 Warranty

HANÜ Holzmanufaktur GmbH guarantees that the products delivered are free of material defects at the time of handover. The warranty is subject to legal regulations. For orders from entrepreneurs, the warranty is limited to one year.

In the event of a return due to a defect, the customer is asked to contact HANÜ Holzmanufaktur GmbH beforehand to discuss the form in which the return or collection will be carried out.

§ 8 liability

HANÜ Holzmanufaktur GmbH is only liable in cases in which it, a legal representative or a vicarious agent is guilty of willful intent or gross negligence. The above does not apply if there is liability for damage resulting from injury to life, limb or health, for liability under the Product Liability Act or in the event of a breach of essential contractual obligations. Essential contractual obligations are those obligations, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the customer can regularly rely. Except in the case of intent, gross negligence and damage from injury to life, limb or health, the amount of liability is limited to the damage typically foreseeable at the time the contract was concluded. This liability regulation does not cover claims under data protection law.

§ 9 retention of title

HANÜ Holzmanufaktur GmbH retains ownership of all goods that it delivers to a customer until the purchase price and any shipping costs have been paid in full. If third parties access the reserved goods, the customer will point out the ownership of HANÜ Holzmanufaktur GmbH and inform them immediately. If the customer is in default of payment or if he culpably fails to fulfill other essential contractual obligations, HANÜ Holzmanufaktur GmbH is entitled to withdraw from the contract and to demand the return of the reserved goods or, if necessary, to demand the assignment of the customer’s claims for surrender against third parties.

§ 10 contract language

The contract language is exclusively german

§ 11 Severability Clause

Should individual provisions of these terms and conditions be ineffective or void, this shall not affect the effectiveness of the remaining provisions.

§ 12 final provisions

The law of the Federal Republic of Germany applies to the legal relationships between HANÜ Holzmanufaktur GmbH and the customer. The application of UN sales law is excluded. In dealings with end consumers, the law at the end consumer’s place of residence is also applicable, provided that it is a matter of mandatory consumer law provisions. If you are a merchant within the meaning of the Commercial Code or a corporation under public law, the place of jurisdiction is Siegen and the place of performance for deliveries and payments is Hilchenbach. The place of jurisdiction for both parties is Siegen even if the customer is a consumer and does not have a place of residence in the European Union.

Die Abbildungen der Produkte im Internet oder auf Printerzeugnissen können vom Original abweichen. Insbesondere Farben können aus verschiedenen Gründen vom Original abweichen (z.B. durch Ihre Monitoreinstellungen, Blickwinkel, Sonderfarben, etc.). Voraussetzung für die vollständige und korrekte Darstellung der HANÜ Holzmanufaktur GmbH-Website ist die Nutzung eines Internet-Browsers, der nicht älter als ein Jahr ist.

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